Not sure you are correct though everything says you are correct. I answered this call even though it said potential scam and the person knew about the issues I reported over a month ago. He did NOT ask me for any personnal information. He was able to remotely reboot my router, walked me through the same ol' trouble shooting techniques as every xfinity tech does, made some minor network adjustments to bring my speeds up (still not what they should be). He was in India, but a good majority of helpdesk techs are. What I'm I missing? Still have the issue BTW because I am 90% certain it's a bad cable from the house to the splitter box.