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Failed X1 TV Box

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New Poster

Failed X1 TV Box

I have a failed box as noted above (second box, not DVR).  I have had two replacement NON X1 DVR's sent to me with one more arriving tomorrow.   HOW DO I ACTUALLY RECEIVE THE CORRECT REPLACMENT BOX.   CHAT DOES NOT WORK, AS THEY DO NOT HAVE A CLUE.

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Diamond Problem Solver

Re: Failed X1 TV Box

What is it doing to fail? Possibly not the box

I am a Retired Official Comcast Employee
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