Community Forum

Exsisting customer doesn't want to pay higher prices!

Regular Visitor

Exsisting customer doesn't want to pay higher prices!

Been a loyal customer for 15 years and currently have tv and internet and want to go with just internet but dont want to pay the super high standard prices. How can an exsisting customer get a descent promotion?
Regular Visitor

Re: Exsisting customer doesn't want to pay higher prices!

Why does Comcast expect loyal customers to pay more? Loyalty should go a long way!
Valued Contributor

Re: Exsisting customer doesn't want to pay higher prices!

Every company is setup on a similar structure. You have a discounted price for a set amount of time to experience the service, (usually 1-2 years) then the plan goes to the every day price (full price) There are often promotions/discounts for existing customers, but you would need to speak with retention/loyalty at the 800 Xfinity #, or wait for a Corp rep to get to you here.
Regular Visitor

Re: Exsisting customer doesn't want to pay higher prices!

Yeah I've yet to hear from anyone from customer service! I'm debating switching over to frontier! I cant believe there willing to let a loyal customer walk away!
Regular Visitor

Re: Exsisting customer doesn't want to pay higher prices!

Same issue here. Spoke with 2 executive reps yesterday who told me they could not offer anything, even though there are substantial discounts available for my area for new customers. Will look to see what att has to offer.
Official Employee

Re: Exsisting customer doesn't want to pay higher prices!

Hello Rshuble and jodyhall,

 

I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!