Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, do not PM any Official Employee as it's against Forum Guidelines.
Good luck with your surgery tomorrow!
Sorry for the experience you're having while trying to have this taken care of. I would be more than happy to review your account, but cannot make any promises that I would be able to restore your services. Unfortunately, if your account has already been disconnected, we would need the past due balance in order to restart services.
Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.