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Executive Customer service

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Executive Customer service

I am in the hospital and my service was interrupted today after making a payment arrangement on Saturday the 19th for the past due to be paid on the 30th. And due to fraud on my account there was a few returned payments. I contacted customer service for help and was told to go in and make cash payment which is hard to do when I have surgery scheduled for tomorrow morning.

Re: Executive Customer service

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.


In the meantime, do not PM any Official Employee as it's against Forum Guidelines.


Good luck with your surgery tomorrow!

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Executive Customer service

Hi @Saldana7


Sorry for the experience you're having while trying to have this taken care of. I would be more than happy to review your account, but cannot make any promises that I would be able to restore your services.  Unfortunately, if your account has already been disconnected, we would need the past due balance in order to restart services.


Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.