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Ethernet Ports Not Working

New Poster

Ethernet Ports Not Working

Can I get some help from a Comcast Expert please? I reported that my ethernet ports had gone down on our modem / router about three hours ago and was told there was system outage in our area so they couldn't probe the box. Weird, 'cause we still had / have wireless service. Anyhow they said I would get a call back at 5pm PST... I'm still waiting to hear back.

Thanks

Expert

Re: Ethernet Ports Not Working

Hi @George_T2

Powercycle the device for starters (the old turn it off and turn it on again thing). If that does not work then you'll need to do a factory reset. There is a little pinhole on the back. Use a paper clip or similar tool and depress the button for 30 seconds. You'll lose any custom settings. If your ports are still not working, then you'll need to swap the device. 


I am not an employee.
New Poster

Re: Ethernet Ports Not Working

Thanks Nerdberg. Actually it turned out that it was all down to a major Comcast outage. Eventually the service recovered and so did the box. Another outage last night caused more issues but everything is fine again today.
New Poster

Re: Ethernet Ports Not Working

My Ethernet ports no longer work. Power cycling doesn't work. And I have factory reset my moden 3 times. Im connected devices it has my PC's Mac address listed but it is listed as an offline device.
Expert

Re: Ethernet Ports Not Working

Try getting it swapped out for a different device.



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