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Established and active customer - hard inquiry on Equifax report

New Poster

Established and active customer - hard inquiry on Equifax report

I am an established Comcast customer and added service to my second residence.

 

I was promised there would not be a hard inquiry on my credit as I am an established and active customer.

 

I received a notification that Comcast performed a hard pull on my Equifax report.

 

Can you remove the hard inquiry?

Valued Contributor

Re: Established and active customer - hard inquiry on Equifax report

This is being done all too often. I almost think that it has something to do with their systems. I believe when they run the other option available (positive ID check) that it is actually running a hard inquiry when it isn't supposed to be. I am not an employee, just speculating by the volume of people that has had this same issue posting here.
Expert

Re: Established and active customer - hard inquiry on Equifax report


@elant wrote:

I am an established Comcast customer and added service to my second residence.

 

I was promised there would not be a hard inquiry on my credit as I am an established and active customer.

 

I received a notification that Comcast performed a hard pull on my Equifax report.

 

Can you remove the hard inquiry?


I would say that this happened because you were establishing a new account at a second residence [separate account number], not transferring an account as if you were moving when there wouldn't be a credit check.  I don't know why Comcast does this if a customer is already established with a good credit history with their account.

 

I will escalate this to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.  In the meantime, do not send a Private Message to an Official Employee until they request you to do so as it is against Forum Guidelines.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Established and active customer - hard inquiry on Equifax report

Hello elant. When we establish a new account, it is normal policy for Comcast to "risk assess" the new location and complete a credit inquiry. We apologize you were told otherwise. I can assist with submitting a Credit Inquiry Dispute ticket for your complaint. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.