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Error ordering xfi pods

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Error ordering xfi pods

Every time I attempt to order pods, I get error message the modem is not compatible. Xfinity helpdesk says must order online.
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Re: Error ordering xfi pods

Use the xFi app to purchase pods. Worked for me. Pods work great. Believe it will tell you whether your gateway is comparable with the pods.
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Re: Error ordering xfi pods

App is where i got the message. Customer support no help . Refers me back to app. Compete runaround