I keep getting a "Hi, it looks like you are a Netflix customer. Please call us at 1-800-XFINITY and we can help." message any time I click on "Shop/Upgrade" menu on the xfinity.com website. I am not able to make any purchases (like xfi pods) or even see the "Shop/Upgrade" screen. This issue has been going on for 3 weeks and several attempts to troubleshoot with Xfinity. Is there any way to fix this issue?
FYI: 3 weeks ago is when I upgraded my service and switched my Netflix to Xfinity, but I keep getting this message.
When I called Xfinity support 3 weeks ago when this first happened, they just said, "well, why do you want to go to that menu anyway?", which is an odd way of saying, part of our website doesn't work for you, but hey, you don't really want to go there anyway, do you? Further calls to Xfinity don't seem to be of any help. I have a ticket number TR784784099.
Has any else had this problem and were you able to fix it?
I've had this problem for over a month. Did you every get any advice on how to get past the Netflix message?
Nope. As of right now I still have the same error message. Is anyone from Comcast even reading these posts?
I want Netflix on my X1 box but even if I didn't, from the context of this message it looks like it would still be there because they know i am Netflix customer. Every time I call Comcast they seem clueless as to how to fix this and I get transferred around like a ping-pong ball (not sure if anyone knows what that is anymore).
I have had the same issue since I switched to a new plan a few weeks ago. I was told to go to the Xfinity store to pick them up; of course they didn't have any. Numerous phone calls and chats later, a very patient customer service rep with the help of serveral supervisors, managers, IT people etc. found a phone number to call to order the XFi pods over the phone 1(855)551-7534.
Sorry for the experience you're having. We don't have an ETA of when this will be resolved. I would be more than happy to continue looking further into the error you are receiving from Netflix. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.