Community Forum

Error code when trying to update equipment

Highlighted
New Poster

Error code when trying to update equipment

I want to replace older my wireless with a new one. When I go click the link on the upgrade page or in the chat session I get the error message DFPLN4011. My xFi pods keep dropping offline and I am constantly rebooting my modem. Anyone know how to get around this message?

 

Highlighted
Official Employee

Re: Error code when trying to update equipment

Hi snj2k2se. Thank you for visiting and posting on our Forum. I can help troubleshoot the error message you are received, as well as go over any equipment upgrade options. Please send me a private message and include your full name so I can access your https://comca.st/36lrMPs send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!