I am getting this error for channel 778. I was on the phone with Comcast for over 30 min. They said they were doing a refresh that would take an hour and it would fix it. Still doesn’t work. Ugh. Please fix this!!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hello Lanns2018. I can assist with further troubleshooting your XRE error. Please send me a private message and include your full name and account primary phone number so I can access your equipment.