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Error XRE-03121

Regular Visitor

Error XRE-03121

I am getting this error for channel 778. I was on the phone with Comcast for over 30 min. They said they were doing a refresh that would take an hour and it would fix it. Still doesn’t work. Ugh. Please fix this!!
Expert

Re: Error XRE-03121


@Lanns2018 wrote:
I am getting this error for channel 778. I was on the phone with Comcast for over 30 min. They said they were doing a refresh that would take an hour and it would fix it. Still doesn’t work. Ugh. Please fix this!!

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Error XRE-03121

Hello Lanns2018. I can assist with further troubleshooting your XRE error. Please send me a private message and include your full name and account primary phone number so I can access your equipment.