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Error XRE-03121

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Error XRE-03121

I am getting this error for channel 778. I was on the phone with Comcast for over 30 min. They said they were doing a refresh that would take an hour and it would fix it. Still doesn’t work. Ugh. Please fix this!!
Expert

Re: Error XRE-03121


@Lanns2018 wrote:
I am getting this error for channel 778. I was on the phone with Comcast for over 30 min. They said they were doing a refresh that would take an hour and it would fix it. Still doesn’t work. Ugh. Please fix this!!

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Error XRE-03121

Hello Lanns2018. I can assist with further troubleshooting your XRE error. Please send me a private message and include your full name and account primary phone number so I can access your equipment.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!