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Error 1 of 1: Phone Number is not a valid phone number?

New Poster

Error 1 of 1: Phone Number is not a valid phone number?

Trying to chat online with a rep and keep getting this error, but no place to put phone number exists....

Admin1

Re: Error 1 of 1: Phone Number is not a valid phone number?

Hi kz1363 -- We can help you here with any issue you were going to use Chat for. How can we help you?

New Poster

Re: Error 1 of 1: Phone Number is not a valid phone number?

Since the reps will not actually help resolve this issue and will instead insist on using the forum....here is the solution from a user. Take a look at your account info. In my case, there was a phone number added as 111-111-1111. I am guessing this is something dumb that happened in the database and affected lots of customers. This bogus number was set as my 'preferred' number while my real number was secondary. I could not fix this without first changing the 111-111-1111 to a real number. Use anything with a real area code I guess, because you are not going to use it anyway. After you have gotten rid of the bogus number, you will be able to enter chat. Unreal right?

New Poster

Re: Error 1 of 1: Phone Number is not a valid phone number?

excuse me but I am also getting the same message