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Erroneous Notice of "Equipment not Returned"

New Poster

Erroneous Notice of "Equipment not Returned"

It seems nearly impossible to contact or receive a straight answer from Comcast. Recently I moved out of the country. In preparation for doing so, I was careful to have all of my affairs in order prior to leaving - including returning all Comcast equipment in-person and confirming with the rep all equipment was returned in good order. YET I received a notice from Equipment Recovery Services only with reference and serial numbers, but not actual names of the equipment. I visited the ERS site, which was equally futile. Does anyone have experience with/advice for resolving the erroneous notice? Thank you in advance for any guidance you can provide!

Expert

Re: Erroneous Notice of "Equipment not Returned"

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Erroneous Notice of "Equipment not Returned"

 

indigo17, I can look into your equipment return concerns. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!