I'm so sorry to hear this has been your experience with just trying to get a new gateway! This is definitely not what we want for you and I would like to take a closer look to find the status on your shipment or ensure that we get a new box out to you ASAP! 🙂
Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".