Community Forum

Equipment update

New Poster

Equipment update

Need equipment update.

Please replace my older modem with a new XFINITY Wirless Gateway.


Please advise.

Official Employee

Re: Equipment update


Hello downse1914, you can replace your modem and any other rented equipment at any Comcast service center. We can also get a new modem shipped to your address (shipping and handling fees will apply) please reach back out to me here if you would like the equipment to be shipped. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!