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Equipment shown on bill but not myaccount

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New Poster

Equipment shown on bill but not myaccount

My bill for internet only shows an item called Digital Converter.  I do not have TV, just internet.  The modem does show up on my myaccount as my equipment I have. 

What is a Digital Converter and how do I get the charge removed from my bill?  My bill shows this equipment to be inactive.

 

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Official Employee

Re: Equipment shown on bill but not myaccount

Hi there, @glh101282

 

 

I can take a look at your equipment. I want to help you out and make sure everything looks good.

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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