Community Forum

Equipment Return Web Site Still Not Working

Regular Visitor

Equipment Return Web Site Still Not Working

It's really dissapointing to see so many people on this site complaining that the website for printing a label for equipment returns is not working, yet still no response from Comcast to either fix it or provide another solution. They state plainly on their website:


Our Response to Coronavirus (COVID-19): We are now offering you the option of free UPS Pickup. Schedule your at-home pickup by calling 1-800-PICK-UPS. As always, you can also return your devices at a UPS Store or hand your package to your local UPS driver.


I've even called to get a pre-paid label but after many minutes on the phone, no one knew how it worked and just said "go to the nearest UPS store". It's great to tout a service, but only if it works.