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Enrollment offer(promotion - Visa Gift Card) not honored

New Poster

Enrollment offer(promotion - Visa Gift Card) not honored

HI,

I enrolled for XFINITY double play on November 24th which had a promotion of $200 Visa gift card on sign up. Now after checking the reward status online and following up multiple times with customer service, I am being told their was no offer of gift card with internet double play plans which is a lie. The offer is no longer valid and I have the screenshot from that day with the offer but other than that I have no means to proof about this promotion. I expect comcast to investigate and check their previous promotions and assist me in finding a solution. 

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Official Employee

Re: Enrollment offer(promotion - Visa Gift Card) not honored

Hi k_vijay, I can review your double play contract for you. Could you please send me a private message with your account information (name on account, address and account number).

 

thank you