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Email thanking me for my order, but I didn’t order anything

Frequent Visitor

Email thanking me for my order, but I didn’t order anything

Earlier today, I received an email from Comcast thanking me for my order. I didn’t order anything. 

 

This isn’t phishing. All the links in the email point back to Comcast. It looks entirely legitimate. 

 

My account doesn’t show any new activity. So, what is this?

 

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Regular Visitor

Re: Email thanking me for my order, but I didn’t order anything

I don't know but I got an identical email around the same time (8:27PM EDT). Like you, my account shows no open orders and I haven't ordered any new services or changed my service recently. Very strange.
Regular Visitor

Re: Email thanking me for my order, but I didn’t order anything

Well I called Comcast's customer support.  The rep told me to just ignore the email.  I suppose we'll see if I end up getting billed for services I didn't order.

Official Employee

Re: Email thanking me for my order, but I didn’t order anything

Hi all, I can review any changes that were made on your accounts, can you please send me a private message with your account information (name on account, address and account number).

 

Thank you


I am an Official Comcast Employee.
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