Found another post with the same problem I have. "I have received an alert from Xfinity that said I just cancelled my service today (subject: We received your cancellation request) but I never actually cancelled anything. Currently it's listed as a "pending order" under My Plan. but I never ordered anything at all. Email says today is the last day of service. I do not want internet to be disconnected at such a crucial time when my family is working from home, attending college, etc. Contacting thorugh Chat & Phone has been futile. Someone help asap." Just need an someone to cancel my disconect order to.
Sounds like a PHISHING scam. You can follow the spam/phishing instructions at
selecting the Report Spam and Phishing tab and forward the email(s) to abuse @ comcast dot net
@Ingrid4 wrote: ... We received your cancellation request ...
If you check your email with Comcast's Xfinity Connect webmail, look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email). If the message is genuine you'll need to have a Comcast rep cancel the cancellation.
If @ComcastCSAEmail , @ComcastTeds or another employee doesn't reply to your message here, Comcast Security Assurance might be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
See https://forums.xfinity.com/t5/Customer-Service/Email-saying-quot-we-have-received-your-cancellation-... for a similar situation.