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Email saying I cancelled when I did not cancel

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Email saying I cancelled when I did not cancel

I got an email today saying my that my internet has been cancelled when I didn’t do anything. My last day of service is today according to the email and I can’t get in touch with anyone about it.
Problem Solver

Re: Email saying I cancelled when I did not cancel

You sure the email is from Xfinity, and not a scam email?

 

 

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Official Employee

Re: Email saying I cancelled when I did not cancel

Hi @Ryanschwartz1

 

We appreciate you for using the Xfinity Forum to bring this to our attention. We apologize for any inconvenience this may have caused. I'd be happy to check the order and provide an explanation of what happened, and then determine how I can help make this right. 

 

To get started, can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message." 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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