We appreciate you for using the Xfinity Forum to bring this to our attention. We apologize for any inconvenience this may have caused. I'd be happy to check the order and provide an explanation of what happened, and then determine how I can help make this right.
To get started, can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."