Finding Your Legal Agreements and Contract
* Visit my.xfinity.com from your web browser and select the My Account tab.
* Sign in using your XFINITY username and password.
* Click the Settings tab.
* Click the Legal Agreements & Contract link under Account Details on the left-hand side of the screen.
* Click the View link to see more details about your contract and/or legal agreements with Comcast.
If you don't find a contract there, you shouldn't be subject to an ETF.
To close your account:
Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.
Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.
I've asked a Comcast employee to review your account. You should expect a reply in this thread.