I'm going to escalate this to the forum admins for follow-up.
Hi Hedges1125 -- Apologies for the issues you're having getting TV service connected. I reviewed your account and it is showing a signal issue that could be preventing boxes from activating. You would need a tech to be on-site to correct these issues. Did the tech get back to you letting you know if he would be returning?
I'm able to schedule another tech to come or I can send you a new box. Let me know how you would like to proceed. If you would like a tech then I'll need to know days/times that work best for you to have one.
THE CARD IS NOT ACTIVATED. First - make sure the box is connected to the coax cable that goes straight into the wall. After powering on the cable box ( you may have to unplug it and plug it back in) the initial black screen with the welcome message will appear. Using your remote hit the "Info" button and keep pressing it until you get to a screen that gives you your CARD infomation. It will be a list of choices and you want the one that has the word HOST ID in it-should be the 2nd choice).- that choice should say something like"To activate this card or device call this number -it's a different number that appears on the blue screen -877-405-2298. Stay on that screen and call that number. The Tech will of course ask for the usual ID information and then ask what you need. *see, you won't go thru an automated system-this number goes straight to a person.*
Mention to them the message you had been receiving then let them know that you are on the page that has the CARD information. You might have to keep pressing the host id choice but your objective is for the tech to make sure the serial# on the back of the box is matched to the ID Card in the box. Once he sends that signal, you should be able to press the power button on the remote and get a picture.
Now this worked for me. I already had internet so I know it wasn't an outside cable issue. I really hope this helps:-)