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ER1 Ticket Status?

Regular Visitor

ER1 Ticket Status?

Hello, I'.m trying to obtain a current status of my ER1 Ticket.  # 048915404.  It was put in on 3 Apr by the service tech that came out to the house.  I have tried calling customer service but not getting anywhere. Sure could use some help.

 

Thanks

Bppare11

Regular Visitor

Re: ER1 Ticket Status?

Does anyone have a good number to call so I can try and talk to someone at Xfinity about a ER1 ticket they put in back on 3 Apr 19

 

TIA

Regular Visitor

Re: ER1 Ticket Status?

 spoke with someone who stated my ER1 ticket was cancelled and the issue was moved over to Const.  They didn't have a forwarding ticket # or a Construction number or POC to call.  Anyone have a good contact for Const?

 

TIA

Regular Visitor

Comcast Construction Department Contact Requested

I was told that my ER1 ticket was referred over to Const but was not provided any contact info.  How can I get in contact with the Construction Department

Official Employee

Re: ER1 Ticket Status?

Hello, bppare11! Thank you for reaching out to us. I can check what happened to your Erone ticker and reach out to the construction team if needed. We don't have a universal number for the construction department. Could you please send me a private message with your first and last name? Click on my name ComcastElla, then click Send a message.


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New Poster

Re: ER1 Ticket Status?

I'm having the same issue. Trash dumped in my yard by tech, have a ER1 ticket opened and I'm being told it will take 15 days for them to look into and resolve it. 15 days to come pick up a large pile of trash they dumped in my backyard.

New Poster

Re: ER1 Ticket Status?

I have the same issue. Opened an ER1 ticket for a rep dumping trash in my backyard. I'm being told by comcast they have 15 days to 'resolve it'.