Community Forum

Drop bury help

Regular Visitor

Drop bury help

Hi I'm in need of help from someone at Comcast who understands the drop bury installation in Illinois. Installation was attempted 2/8 and they said we need drop bury due to a bad/old/damaged buried line, so I have no service. Customer service is trying to reschedule the install but don't see a drop bury installation required. Can someone assist and I'll PM account info?

Official Employee

Re: Drop bury help

Hello threesixteen. I can assist in alerting our local tech ops team to get your drop line replaced. Please send me a private message and include your full name, service address, and account number so I can assist you.