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Drop Instant TV Increase Internet Speed

Regular Visitor

Drop Instant TV Increase Internet Speed

Hello, I currently have the 250 Mbps Internet plan with Instant TV @ $119.02 / month. I do not use the Instant TV at all. I would like to remove Instant TV and upgrade the internet speed to Gigabit.

 

I see that you are currently offering Performance Plus Internet with speed increase to Gigabit for $69.99 /mo. I would like to have that plan. I do not want TV or Voice.

 

I have the Arris SB6190 modem which supports up to 1.4 Gbps 

 

Can we make this change?

 

Thank you

Gold Problem Solver

Re: Drop Instant TV Increase Internet Speed


@stephenrolah wrote: I have the Arris SB6190 modem which supports up to 1.4 Gbps ...

That's a manufacturer's rating that you'll never see in the real world. Comcast approves the 6190 for plans up to a max of 860 Mbps, so it won't work for Gigabit. You'd need to use one of their gateways, or choose a DOCSIS 3.1 device -- see https://mydeviceinfo.xfinity.com.

Regular Visitor

Re: Drop Instant TV Increase Internet Speed

Got it and thanks for the link @BruceW 

 

Motorola MB8600 is arriving tomorrow.

 

Would someone from xfinity support kindly assist in making this change to my account?

 

Thank you very much.

 

Stephen