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Drop/Bury - now what?

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Drop/Bury - now what?

A crew was here several days ago and laid the cable to our house.  Now what?  It's been 4 days and we still don't have an active line?  The crew said someone still had to come out to the house and attach the cable or something.  It's IMPOSSIBLE to get chat to work, and they absolutely don't want you to talk to an actual person.  So I don't know if we fell through the cracks or what.