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Downgrading service

Regular Visitor

Downgrading service



Does anyone know if I can downgrade my xfinity service. I’m within one year of a two year contract and I hardly watch a few of the movie channels and never use the phone.


Re: Downgrading service

Hi @jmcdowell1

Thank you for visiting the forums! Sure, you can change your plan.


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Downgrading service


Hello jmcdowell1, I am more than happy to assist you with downgrading your services. To get started, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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