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Downgrading service to internet only.

Regular Visitor

Downgrading service to internet only.

I see no options to do this as an existing customer. Is there a way to cancel the TV portion and choose an internet  plan only?

Bronze Problem Solver

Re: Downgrading service to internet only.

Sure, there is, but you can't downgrade on line (if that's what you were trying to do).  You'll need to call.  But it's certainly doable;  I dropped back to internet only some time back.

Official Employee

Re: Downgrading service to internet only.

 

Hi jnagy8, I can assist you with downgrading your services to internet only. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: Downgrading service to internet only.

Sent you a message