Community Forum

Downgrading service to internet only

New Poster

Downgrading service to internet only

Hi there. I would like to downgrade my internet+TV bundle to internet only. The problem is all the good rates are for new customers only. What can be done? If I cannot downgrade I think I may need to cancel my service completely once my 1year contract is done. Any help would be appreciated. The plan I am looking for is Performance Starter Internet for $29.99/mo unless there is a better deal. Thank you in advance.

Expert

Re: Downgrading service to internet only

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Downgrading service to internet only

 

Hi Mazx, I can assist you with finding a good deal for internet only. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Downgrading service to internet only

I too want internet only. I tried to "private message" you but it wouldnt let me type a message.

I also saw the 29.99 internet only price but was more interested in the performance plus deal at 37.99

Can you help?

Official Employee

Re: Downgrading service to internet only

Thank you, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.