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Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

Contributor

Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

I'm trying to make sense of this; I wasn't using the DVR, I decided to downgrade so as not to pay the fee, then Comcast sends me an HDMI box without a DVR for $15 shipping, I hook it up and realize I've lost access to HD channels...

 

What is going on? I saw nowhere in the plan that I would lose HD or that it would be SD-only.

 

This seems like a bait-and-switch rip-off from Comcast/Xfinity, in this day and age the default should be HD (1080p not i), not SD, who uses SD TVs anymore?!

Expert

Re: Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

Hi dhinged, I can help review this for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you