I have not turned on the TV service since I plugged it in. All I want or need is internet service. I have zero desire to actually call and talk to someone. PLEASE tell me I can downgrade my service without having to make a phone call! I'm begging!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.