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I have been trying to downgrade my account for about 6 months now, my wife has been hung up on by reps and ignored in chats. Is there a way to do this online I do not have access to a phone while I am working but do have access to the internet.  

Official Employee

Re: Downgrade

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.