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Downgrade to just internet

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Downgrade to just internet

Have been trying for a week to downgrade my service to just internet and so far no luck. Have been to my local store and was told their system was down more than once. Tried using the chat room feature and no agents were available for hours.
Official Employee

Re: Downgrade to just internet

Hi jdoole15,  I can help review just internet only promotions with you.  Please send me a private message with your full name to begin.

 

Thank you 


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Official Employee

Re: Downgrade to just internet

Hi jdoole15, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!