Community Forum

Downgrade to internet only

Regular Visitor

Downgrade to internet only

Hello,

I currently have the Internet and X1 TV plan. I don't watch TV and want to downgrade to internet only. Couldn't find any option to do it in my account. Helps?

Official Employee

Re: Downgrade to internet only

Hello Shaoming. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employee

Re: Downgrade to internet only

Hi Shaoming. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!