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Downgrade to internet only from Double play?

New Poster

Downgrade to internet only from Double play?

I am trying to figure out the best way to do this. the rates offered to new customers for just internet are apparently unobtanable for existing customers. we no longer watch TV, and have no use for it.

Expert

Re: Downgrade to internet only from Double play?

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Downgrade to internet only from Double play?

thank you!

New Poster

Re: Downgrade to internet only from Double play?

Please let us know if you were successful. I'm in the same boat and I've tried everything I could think of. I'm tired of being lied to by reps and listening to the tone of voice from customer service personnel that makes it feel that you're unwanted. 

New Poster

Re: Downgrade to internet only from Double play?

i called earlier and they told me to keep my 250mbps speed i have with my double play it would be $97 a month.... get out. ATT fiber here i come. 

Official Employee

Re: Downgrade to internet only from Double play?

ajochetz -- I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Downgrade to internet only from Double play?

UpsetCamper --  Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!