Community Forum

Downgrade to Internet only

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New Poster

Downgrade to Internet only

Hello, I would like to downgrade my service to Internet only.

I am not interested in TV, Voice, or any bundle services

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New Poster

Downgrade to Internet only

How can I downgrade my services to Internet only. Currently I have Internet and TV bundled, but I don't need TV anymore and I want top switch to itnernet only, thereby saving money on my monthly bill. 

 

Shop for plans gives me only one very high-end internet service plan at $299/month and at 2000Mbps. My speed requirements are much less than that.

 

XFinity Assistant is not helpful as it brings me to the same Shop for plan page with the same options.

 

Also this is the second time I'm posting here, as I didn't get a the first time.

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Frequent Visitor

Re: Downgrade to Internet only

I posted the same question and got no response.  Good luck.

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Contributor

Re: Downgrade to Internet only

You will get no help here nor at Reddit.  Sign into your account & look at Manage

.  Look real close & chose TV & Internet not phone.  Click show ALL OFFERS.  The only other option is to go to online chat or Have an Agent Call me back.