Community Forum

Downgrade plan internet only problems

Regular Visitor

Downgrade plan internet only problems

Downgrading Difficulties

Hello, 

Yesterday I spent over 2 hours on the phone calling different 800, 866, 877 numbers trying to downgrade my package. I have been an Xfinity/Comcast customer for over 13 years. I lost my job for 4 months nd now am working but at less income. I pay $177 a month. I want ONLY 150Mbps internet, no TV. I saw online at Xfinity website - more than one- options for Blast Pro at $54.99/month 150+Mbps speed and even 10 bonus channels.  Do I have to cancel all comcast and go with someone else? They say I do not have accesss to that.  Why not? I am TRYING to stay with them because I think theyre a great company, and been a loyal customer for so long but seriously upset now. HELP! All they offer is a weak 60Mbps and nothing else at $74.99. This should be EASY not HARD. I need much faster internet than 60Mbps. 

thank you 

TSLittle

Contributor

Re: Downgrade plan internet only problems

Same boat here. I need to drop all TV and keep Blast, which I have now. 

Expert

Re: Downgrade plan internet only problems

@tslittle

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Downgrade plan internet only problems

Thank you so much!
I was going to cancel today. I’ll wait to see what they say first.
Official Employee

Re: Downgrade plan internet only problems

Hello tslittle. I can assist with an account review of the downgrade options available. To get started, please send me a private message and include your full name and account primary phone number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Downgrade plan internet only problems

I just tried to downgrade and stay with Comcast and the monthly savings offered was 30 dollars. Not a savings with the options shown online. If I am already their customer, why wouldn’t they want to keep me? I said 30 per month was not really a savings, and she snuggly said she wished she lived in my world where 30 per month means so little. Who are these reps? I should have access to the same offers as those who are looking online. There is certain type of personality to the people working for Comcast that are in service to those trying to make a new option in their plan. They are aggressive demeaning experts at not allowing customers what they want.
Official Employee

Re: Downgrade plan internet only problems

Katsweeney, thank you for using the Xfinity Forums for your concern. I would be happy to see if there are any available promotions for you. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!