Hello rajukale. Thank you for visiting and posting on our Forum. Our website shows various pricing and offers based on customer eligibility and availability. When you attempt to add or view an offer on our website that you are not eligible for, you may receive a message telling you to call in to receive assistance by a Comcast Employee. In this case, I would be happy to assist with going over the downgrade options available to your account. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Hi rajukale. This thread has been locked since we didn't see a response from you, . Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.