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Downgrade account to Internet only is impossible

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Downgrade account to Internet only is impossible

I've been trying to downgrade to internet only at 150 mbps.  As a long time Comcast customer who has been overpaying for several years on an older bundled package that apparently is now lower in price, I can't get any straight answers from Comcast reps regarding internet-only prices.  Instead, I was offered 60 mbps for $74.95/month (and of course, a hard upsell for a bundled package), which is far more $$ and much lower speeds than other local providers.  But a new customer to Comcast can get Blast! for a lower rate than that.  Apparently Comcast does not want to retain me as a customer and instead wants me to pay ridiculous rates for very slow speeds in order to unbundle from TV.

Expert

Re: Downgrade account to Internet only is impossible

Thank you for visiting the forums! Sorry to hear about your issues.

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Downgrade account to Internet only is impossible

Hi @doccop

 

I can review your account to help review and discuss internet only offers. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours. 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!