Downgrade account to Internet only is impossible

[doccop]

I've been trying to downgrade to internet only at 150 mbps.  As a long time Comcast customer who has been overpaying for several years on an older bundled package that apparently is now lower in price, I can't get any straight answers from Comcast reps regarding internet-only prices.  Instead, I was offered 60 mbps for $74.95/month (and of course, a hard upsell for a bundled package), which is far more $$ and much lower speeds than other local providers.  But a new customer to Comcast can get Blast! for a lower rate than that.  Apparently Comcast does not want to retain me as a customer and instead wants me to pay ridiculous rates for very slow speeds in order to unbundle from TV.

[Nerdburg]

Thank you for visiting the forums! Sorry to hear about your issues.

I've asked an employee to assist you. You should expect a reply in this thread. 

[ComcastChe · Accepted solution]

Hi @doccop, 

I can review your account to help review and discuss internet only offers. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.