Community Forum

Downgrade Service

Regular Visitor

Downgrade Service

I was told I could downgrade my service to a lesser package, but I have had all sorts of trouble trying to get through to the retention department number they gave me. Is there another way to accomplish this? Thanks!

Official Employee

Re: Downgrade Service

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.