Community Forum

Downgrade Assistance

Frequent Visitor

Downgrade Assistance

We are still hoping for help to downgrade our current Xfinity package to a basic channel package with internet. Our other option is to cancel the service outright and move to DSL/Fios. Thanks.

Highlighted
Official Employee

Re: Downgrade Assistance

Hello, edp62. Thanks for reaching out to us. I have replied to your other thread and will close this one out. I hope to hear from you soon so we can get this sorted out for you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!