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Downgrade Assistance

Frequent Visitor

Downgrade Assistance

We are still hoping for help to downgrade our current Xfinity package to a basic channel package with internet. Our other option is to cancel the service outright and move to DSL/Fios. Thanks.

Official Employee

Re: Downgrade Assistance

Hello, edp62. Thanks for reaching out to us. I have replied to your other thread and will close this one out. I hope to hear from you soon so we can get this sorted out for you!

I am an Official Comcast Employee.
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