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Downed line in yard

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Downed line in yard


Last week, a tree came down and knocked out the power and cable line. Xfinity came and got us hooked up but the tech said they needed to send a crew to get the line back up on the pole. The line is still hanging in our yard. I cannot get through the phone system to tell them that it is still down. Any help from the forums here?



Official Employee

Re: Downed line in yard

Hi there, @philipjcyr.


I want to help you out. I wanted to touch base and make sure you have been helped regarding the line. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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