Community Forum

Downed cable line

Highlighted
New Poster

Downed cable line

There is downed live wire in my backyard that is an internet cable, I had service until a tractor hit my cable and ripped the wire from my house. The technician came out but could not attach the new cable because there was still a live wire on the line. I called FPL and they came out and said that it's not their line so they can't touch it. Who do I contact to fix this and how do I get internet again?
Official Employee

Re: Downed cable line

Hi Mcand1892, I can help submit a ticket to our local team for you. Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Downed cable line

Hi Mcand1892, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!