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Downed cable line snapped from pole to pole

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Downed cable line snapped from pole to pole

Have wasted hours of my time yesterday, last night, and today with six different agents. No one seems to care and they are sending a regular technician to my house three days after reporting major safety issue. The problem is outside not in my house. Someone hit the cable line which was hanging low. They dragged it for a couple hundred feet and it snapped. It’s in pieces.
Official Employee Digital Care

Re: Downed cable line snapped from pole to pole

Hello @Leta1, thanks for reaching out to our Forums! I apologize for the delay and troubles you have experienced with us around this downed line. I would love to further look into this and assist you with getting someone out to get it corrected. Can you please send a private message including your first and last name?

 

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