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Downed cable line in backyard

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Downed cable line in backyard

I have a downed xfinity cable line in my back yard. I’ve been trying to get this resolved for a few months now and it is still down. Luckily we still have service, but the line has become unattached from the pole and is on the ground. I have kids who can’t play in the back yard because of this line and I need someone to take care of this. Who do I need to contact to get this resolved? It’s been months without getting this resolved. I can send pics or whatever you need as proof. I’m worried my kids might get injured because of this faulty equipment. Please help.