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Downed Xfinity cable

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Downed Xfinity cable

It's sad that there are no efficient ways to report a downed Xfinity wire in my alley.
I've been trying to report the issue for four hours by phone, internet, Messenger. I cannot even find an email to report said issue.
Someone will eventually snag the wire and completely end my service.
So much for being able to be proactive.
My next call will be to the Indiana Regulatory Commission.
Official Employee

Re: Downed Xfinity cable

Good morning, Ducman153. We appreciate you bringing this to our attention. We can help you get the line issue taken care of. Please send me a PM with your first and last name. We can go from there. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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