Recently I moved to a new place and changed the service address on xfinity.com, and found that my account was charged $100, but my monthly charge was $60. The bill said the extra $40 is coming from "balance forward" but it looks so weird.
I've stopped my service from previous address at 04/02/2020, and start the service at new address. The bill on 04/02/2020 indicating my payment at 03/06/2020 is for 03/12/2020 to 04/11/2020, so a $40 balance was forward to my new account, to my understanding this part is for 04/12/2020 to 04/30/2020.
Then I received a bill said "a credit card payment of $60.00 will be applied on Apr 22, 2020" and the title said the service date is from 04/01/2020 to 05/01/2020. Those mentioned above are totally reasonable for me, but weird thing happened today. I received a $100 bill for service between 05/01/2020 to 06/01/2020, $40 for balance forward from old account and $60 for regular monthly payment.
If my understanding is correct, then I was double charged between 04/11/2020 to 04/30/2020. Can any representitive at xfinity help on this?